We receive many email enquiries about a range of subjects relating to our footwear and services. To make things easier, here’s a compilation of some of them and the answers you’re looking for.
Why aren’t you open?
The shop is currently closed for the third time in 10 months due to the present nationwide lock down to protect the public from COVID19. As yet, we have no clear idea of when non-essential retail will be permitted to open again. Because of the specialist service we provide and the reliance many of our customers have on us for both their foot wear and foot health needs, we have lobbied our local Member of Parliament for recognition as an essential retail business. However, it’s very unlikely our status will be changed.
We’re still able to deliver product in stock and are answering queries on a variety of foot health and foot wear issues but there’s a limit to what we can achieve when closed.
Si has had to engage in other work to provide some income so please bear that in mind if making an enquiry and consider looking at the rest of the FAQ’s on this page to see if they provide the information you’re looking for.
How long will my boots last?
This is our most frequently asked question and one without a definitive answer as the variables involved in a piece of footwear’s lifespan are vast! The most important of these are the mileage a user puts on them, the terrain and weather they’re used in, the care regime adopted and whether the user has particularly heavy wear tendencies.
We all know folk who’ve had their boots for donkeys of years but often they won’t have had a huge amount of wear over that time. We also deal with several customers who go through a pair of high quality leather boots in a year or less based on high mileage or daily use in demanding conditions. These folk are often volunteer workers (National Park Rangers, National Trust volunteers etc), twice a day moorland dog walkers and challenge walkers such as members of the LWDA. They generally accept that their footwear is a consumable very much like the tyres on their cars but that their safety and comfort for the duration of the product is well worth paying for.
However, more typically, a keen weekend rambler or mountain walker would expect between two to five years plus from their boots if cared for according to the manufacturers instructions. If the footwear uppers are fundamentally sound but the sole unit is worn past its safe limit then re-soling services are well worth considering and more information is available in our FAQ’s.
UK moor and mountain use is hard on any footwear and should be factored in when purchasing. However, when you look at the weekly spend on your favourite boots it’s tiny when compared to the pleasure they bring. One of our loyal customers puts a pound coin into a jar every time she goes for a walk and by the time her boots are worn out, she has easily enough to replace them and treat herself to a meal out!
I feel my membrane boots are leaking. What next?
Before going any further, it’s necessary to understand the limitations of modern membrane boots which although a remarkable technical innovation, can still allow water ingress under certain conditions. These can include:
Making a warranty return
We’d usually suggest that if a one off incidence of ingress is experienced in foul conditions that the footwear is dried and then used again before returning. Then, if the issue persists, the matter can be taken further. This will assist in making sure a fault actually exists and prevents your time being wasted in the case of the ingress being accidental.
Warranty returns during COVID19 lock down
If you send your footwear back then a reasonably priced signed for courier service should be used and if a fault is found, you will be credited for the amount spent.
Please bear in mind that if you return footwear for a warranty consideration, it MUST be clean and dry. If this is not the case, our staff and those of the distributor or manufacturer will not process it further.
Do you custom mould footbeds?
In short, not any more. The expense and time constraints mean we now refer customers in need of custom cast clinical orthotics to our associate Matthew Butters at Colne Valley Chiropody in Marsden.
However, the ever increasing range of high quality pre-cast footbeds and orthotics from manufacturers such as Sidas, Sole and Superfeet mean that most presentations we see can be catered for off the shelf. Bear in mind that to make the choice correctly needs our clinical eye and we also custom cut and shape the precasts in the workshop to fit your footwear exactly. This is a service and skill that most shops can’t or don’t offer.