COVID-19 SITUATION UPDATE 26th May 2020
The latest Government COVID-19 statement relating to retail business suggests that shops like Mountainfeet could be eligible to open from around the 15th of June although that is subject to official confirmation. We will wait and consider advice and guidelines before making any plan to re-open to best protect both staff and customers. When we do, because of the proximity in which we work to provide fittings, it’s likely we will be wearing masks ourselves and requesting customers do likewise.
Mountainfeet are currently able to deliver footwear and associated product needed by those for either legitimate exercise or for going about their daily business. The system is simple; if you need something we have a likelihood of stocking then drop Si an email or FB message. If we have it, we’ll reserve it for you and organise delivery. If we haven’t got the product or are missing your size, we’ll contact the manufacturer to see if we can have it sent. As most people have internet banking these days, transfer details plus the amount due will be sent before despatch.
We’re using DX Delivery for non-local deliveries and providing a FREE service for most items. For Saddleworth and Marsden area customers, we’re making a delivery run ourselves using the same distancing protocols as the professionals. This is to take some of the strain off the courier companies and also to reduce the need for the parcel to travel many unnecessary extra miles.
We’re also working closely with our friends at Altberg, the respected Yorkshire boot brand – as well as having decent stocks of models such as the Tethera, Fremington, Malham, Keld and Kisdon, we are still able to order from the factory.
Si has access to the workshop so orthotic solutions can still be prepped and modifications made within reason – we obviously can’t cast custom orthotics though.
We are also now running an online appraisal system for ascertaining the size and volume of a customer’s feet along with any structural health issues they may have. If you are intending buying from us and can’t wait for us to open up our appointment service then this could be for you!
We can reassure customers that Mountainfeet’s revised service keeps us well within current safety guidelines for retail operations. Any revenue will be used to keep the rent and fixed overheads paid to give Mountainfeet the best chance of being here for you in better times. Your support is most appreciated at this difficult time and our hearts go out to anyone personally affected by the virus.
Stay safe and be kind, Si and Gyp