COVID-19 SITUATION UPDATE 13th MARCH 2021
Most folk will have seen the positive news that dates have been provisionally announced by the Government for the gradual re-opening of schools, businesses and amenities over a period of months. This is likely to mean that Mountainfeet, as a ‘non essential’ retailer, will open its doors again for appointment only footwear fitting on Tuesday the 13th of April.
Our appointment booking system was firstly enabled by email invitation to those folk whose appointments were cancelled in January and February giving them priority to re-book. However, the system is now available again to all – please bear in mind that initial demand for our specialised service is likely to be high and patience might be needed!
For those who just need sundries such as footwear care product, laces, and pre-cast orthotic replacements etc, an appointment won’t be necessary although it’d be useful if you called or messaged first.
By April, we’ll have been shut for shop visits for over seven months and this has proved incredibly difficult when our business is all about hands on, face to face expert service. It’d be optimistic to think that things will return to anything like normal for us and anyone else for a fair time but we’ll give our best shot to trying.
Bear in mind however that the double whammy of Covid and Brexit have hit our supply lines pretty hard. Most of our quality product including that carrying the Altberg brand is either made in Europe or is manufactured largely from European components. Supplier after supplier has told us of their efforts to keep prices down and to maintain stock levels but the sad fact is there’s less product available than in previous years, it’s costing more and is taking a lot longer to enter the UK. This has been exacerbated by an increase in demand as runners and walkers have literally worn their footwear out during lock down exercise. So the message is, please be patient, kind and understanding – it’s going to be a slow process but collectively we’ll get there.
Despite having to find other work during the shop closure period, we’ve still been able to supply some footwear on a remote basis and will continue to do so up to re-opening. Just message us if you think we can help you.
We look forward to better times ahead for all. Thanks for your support and loyalty – it’s needed more than ever…
Stay safe while enjoying our beautiful outdoors as much as common sense and regulations allow, Si, Lizzie and Gyp.
PLEASE NOTE: Mountainfeet is still able to deliver footwear and associated product to your home and the system is simple although we are now working on a more sophisticated web based solution. If you need something we have a likelihood of stocking then drop Si an email or FB message. If we have it, we’ll reserve it for you and organise delivery. If we haven’t got the product or are missing your size, we’ll contact the manufacturer to see if we can have it sent. As most people have internet banking these days, transfer details plus the amount due will be sent before despatch.