COVID-19 SITUATION UPDATE 22nd July 2020
In line with the latest Government COVID-19 guidance relating to non -essential retail business, we’re open during our normal Tuesday to Thursday hours but strictly by appointment or arrangement only.
As we take both your health and ours very seriously, we have measures such as bespoke fitting and counter ‘sneeze’ screens in place along with sanitiser stations and a contactless payment method. Size gauges and seating areas are disinfected between appointments and from the 24th of July masks are mandatory for customers – should you inadvertantly arrive without one then we have a supply of reusable, washable models for sale if required.
The appointment booking system already in place is key to providing a high quality, safe and hopefully still enjoyable experience. Feel free to book an appointment by using the link below. Anyone booking an appointment will receive a confirmation email with specific COVID-19 advice to make your visit to the shop both safe and worthwhile – please take the time to read it.
Mountainfeet is also able to deliver footwear and associated product to your home and the system is simple. If you need something we have a likelihood of stocking then drop Si an email or FB message. If we have it, we’ll reserve it for you and organise delivery. If we haven’t got the product or are missing your size, we’ll contact the manufacturer to see if we can have it sent. As most people have internet banking these days, transfer details plus the amount due will be sent before despatch.
We’re also working closely with our friends at Altberg, the respected Yorkshire boot brand – as well as having decent stocks of models such as the Tethera, Fremington, Malham, Keld and Kisdon, we have commenced our regular weekly ordering from them.
Our workshop is fully operational so orthotic solutions can be prepped and modifications made – good news for our customers who rely on our biomechanical expertise.
We can reassure customers that Mountainfeet’s revised in shop service keeps us well within current safety guidelines for retail operations. Your support is most appreciated at this difficult time and our hearts go out to anyone personally affected by the COVID-19 situation.
Stay safe while enjoying our beautiful outdoors, Si, Lizzie and Gyp.